Shipping policy
Shipping Policy
Effective Date: January 01, 2026 Last Updated: January 01, 2026
Thank you for shopping with iKopper. This Shipping Policy outlines how we process, ship, and deliver orders placed through www.ikopper.com. By placing an order with us, you agree to the terms set forth below.
1. Order Processing Time
All orders are processed within 1–2 business days (Monday through Friday, excluding weekends and U.S. federal holidays) after payment confirmation.
- Orders placed before 12:00 PM PST on a business day will typically begin processing the same day.
- Orders placed after 12:00 PM PST, on weekends, or on holidays will begin processing the next business day.
- During peak seasons (holidays, sales events, product launches) or unforeseen circumstances, processing times may be extended. We will notify you by email if there are significant delays with your order.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
2. Shipping Destinations
We currently ship only to addresses within the United States, including all 50 states, U.S. territories, and APO/FPO/DPO military addresses.
We do not offer international shipping at this time. Orders placed with shipping addresses outside the United States cannot be processed and will be cancelled and refunded.
3. Shipping Methods, Rates, and Estimated Delivery Times
Shipping rates are calculated at checkout based on your delivery address, the weight and dimensions of your order, and the shipping method selected.
| Method | Estimated Delivery* | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Express Shipping | 1–2 business days | Calculated at checkout |
*Delivery times are estimates provided by our shipping carriers and begin once your order has shipped — not from the order date. They are not guaranteed and may be affected by factors outside our control, including carrier delays, weather, and remote delivery locations.
4. Free Shipping Promotions
From time to time, we may offer free or discounted shipping on qualifying orders. The terms of any such promotion (including minimum order value, eligible regions, and shipping method) will be clearly stated on the promotion. Free shipping promotions cannot be combined with other shipping discounts unless expressly stated.
5. Shipping Carriers
We partner with trusted carriers including USPS, UPS, and FedEx. The carrier used for your order will be selected based on the shipping method chosen, your destination, and the most efficient route available.
6. Order Tracking
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's tracking page. Please allow up to 24 hours for tracking information to update after the email is sent.
If you do not receive a shipping confirmation within 5 business days of placing your order, please contact us at support@ikopper.com.
7. Shipping Address Accuracy
It is your responsibility to provide a complete and accurate shipping address at checkout. iKopper is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error in your shipping address, please contact us immediately at support@ikopper.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has entered processing or has been handed off to the carrier.
Orders returned to us due to incorrect addresses, failed delivery attempts, or unclaimed packages may be subject to a re-shipping fee.
8. Risk of Loss
Title and risk of loss for all products purchased pass to you upon our delivery of the items to the shipping carrier. Once a package leaves our facility, the carrier assumes responsibility for safe delivery.
9. Lost, Stolen, or Damaged Packages
Lost Packages
If your tracking shows no movement for 7 or more business days, please contact us at support@ikopper.com and we will assist in opening an investigation with the carrier.
Stolen Packages
If tracking indicates that your package was delivered but you did not receive it:
- Verify the shipping address on your order confirmation.
- Check with neighbors, building managers, or household members.
- Contact the carrier directly to file a claim.
- If unresolved, contact us within 7 days of the delivery date and we will assist where possible.
iKopper is not liable for packages marked as "delivered" by the carrier but reported missing by the customer. We recommend selecting a secure delivery address or adding signature confirmation at checkout for high-value orders.
Damaged Packages
If your order arrives damaged:
- Take photos of the packaging and the damaged item(s) immediately upon receipt.
- Contact us at support@ikopper.com within 48 hours of delivery with your order number and photos.
- Do not discard the original packaging until your claim has been resolved.
We will work with you and the carrier to issue a replacement, refund, or store credit, depending on product availability and the nature of the damage.
10. Undeliverable, Refused, or Returned Packages
If a package is returned to us as undeliverable due to:
- An incorrect or incomplete address provided by the customer,
- Refusal of delivery by the recipient, or
- Failure to claim the package at a carrier facility,
…you will be contacted to arrange re-shipment. The customer is responsible for any additional shipping fees. If you elect to cancel the order instead, we will issue a refund for the product cost only — original shipping charges are non-refundable.
11. Order Changes and Cancellations
Once an order has been placed, we begin processing it quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us at support@ikopper.com as soon as possible.
- We will make every effort to accommodate changes prior to shipping.
- Once an order has shipped, it cannot be modified or cancelled. You may instead initiate a return per our Refund Policy once the package arrives.
12. P.O. Boxes and APO/FPO/DPO Addresses
We are happy to ship to P.O. Boxes and military APO/FPO/DPO addresses via USPS. Please note that delivery times to these addresses may be longer than standard estimates, and not all shipping methods are available for these destinations.
13. Holiday and Peak Season Shipping
During holiday seasons and major sales events (such as Black Friday, Cyber Monday, and the December holidays), order volume increases significantly across our facility and our carrier partners. Please allow additional time for processing and delivery during these periods. We strongly recommend placing time-sensitive orders well in advance.
14. Returns and Refunds
Returns and refunds are handled separately under our Refund Policy. Please refer to that policy for return eligibility, instructions, and timelines.
15. Contact Us
For any questions regarding shipping, tracking, or delivery, please reach out to us:
iKopper Website: www.ikopper.com Email: support@ikopper.com Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
We aim to respond to all shipping inquiries within 1–2 business days.
By placing an order with iKopper, you acknowledge that you have read, understood, and agreed to this Shipping Policy.