Privacy policy

Privacy Policy

Effective Date: January 1, 2026 Last Updated: January 1, 2026

iKopper ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.ikopper.com (the "Site"), make a purchase, or interact with us in any way. By using the Site, you agree to the practices described in this policy.

1. Information We Collect

We collect several types of information from and about users of our Site:

a) Information You Provide Directly

When you place an order, create an account, sign up for our newsletter, or contact us, we may collect:

  • Identity Information: Name, billing address, shipping address.
  • Contact Information: Email address, phone number.
  • Payment Information: Credit card number, expiration date, billing zip code (processed securely by our payment processors — see Section 4).
  • Account Information: Username, password, order history, saved preferences.
  • Communications: Messages, support inquiries, product reviews, survey responses.

b) Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

  • Device Information: IP address, browser type, operating system, device type, screen resolution.
  • Usage Information: Pages viewed, time spent on pages, click activity, referring URLs, search terms used.
  • Location Information: Approximate geographic location based on IP address.
  • Cookies and Tracking Technologies: See Section 7 for details.

c) Information from Third Parties

We may receive information about you from third parties, such as:

  • Social media platforms (if you log in or interact with us via Facebook, Google, Instagram, etc.).
  • Payment processors and shipping carriers.
  • Analytics and advertising partners.
  • Public databases or marketing partners.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders: Including payment processing, shipping, returns, and customer service.
  • To create and manage your account: Including authentication and password recovery.
  • To communicate with you: Order confirmations, shipping notifications, customer support responses, and (with your consent) marketing emails.
  • To improve our Site and products: Analyzing usage patterns to enhance user experience and product offerings.
  • To personalize your experience: Showing relevant products, recommendations, and content.
  • To prevent fraud and ensure security: Detecting and preventing fraudulent transactions, abuse, and unauthorized access.
  • To comply with legal obligations: Tax reporting, responding to lawful requests from authorities, and enforcing our Terms of Service.
  • For marketing and advertising: With your consent where required, sending promotional materials and serving targeted ads (see Section 7).

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Contract Performance: To fulfill orders and provide services you have requested.
  • Legitimate Interests: To operate our business, prevent fraud, and improve our Site.
  • Consent: For marketing communications and certain cookies, where you have given us permission.
  • Legal Obligation: To comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. We may share your information with the following categories of recipients:

a) Service Providers

We share information with trusted third-party vendors who perform services on our behalf, including:

  • Shopify (e-commerce platform and payment processing)
  • Payment processors (Shopify Payments, PayPal, etc.) for transaction processing
  • Shipping carriers (USPS, UPS, FedEx) for order delivery
  • Email service providers for transactional and marketing emails
  • Analytics providers (e.g., Google Analytics) to understand Site usage
  • Customer support platforms to manage inquiries
  • Cloud storage and hosting providers

These service providers are contractually required to protect your information and use it only for the purposes we specify.

b) Legal and Compliance

We may disclose your information when required by law, subpoena, court order, or governmental request, or when we believe in good faith that disclosure is necessary to:

  • Comply with a legal obligation.
  • Protect the rights, property, or safety of iKopper, our customers, or others.
  • Prevent fraud, security threats, or illegal activity.
  • Enforce our Terms of Service or other agreements.

c) Business Transfers

If iKopper is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

d) With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or legal compliance purposes).

When personal information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

  • SSL/TLS encryption for data transmitted between your browser and our Site.
  • Secure payment processing through PCI-compliant providers.
  • Restricted access to personal information on a need-to-know basis.
  • Regular security reviews of our systems and vendors.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and serve relevant advertisements.

Types of Cookies We Use

  • Essential Cookies: Required for the Site to function (e.g., shopping cart, checkout, login). These cannot be disabled.
  • Performance Cookies: Help us understand how visitors use the Site (e.g., Google Analytics).
  • Functional Cookies: Remember your preferences (e.g., language, currency, recently viewed items).
  • Marketing/Advertising Cookies: Used to deliver relevant ads on our Site and across other websites (e.g., Facebook Pixel, Google Ads).

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse, delete, or block specific cookies. Please note that disabling certain cookies may limit functionality of the Site.

Do Not Track Signals

Some browsers send "Do Not Track" (DNT) signals. Currently, there is no industry standard for responding to DNT signals, so our Site does not respond to them at this time.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

a) For All Customers

You may:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your personal information (subject to legal retention requirements).
  • Opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or contacting us.
  • Update your account by logging into your account on the Site.

To exercise these rights, please contact us at support@ikopper.com with your request. We will respond within 30 days.

b) Nevada Residents

Under Nevada Revised Statutes Chapter 603A, Nevada residents have the right to opt out of the sale of their covered personal information to third parties who would license or sell that information to others.

iKopper does not currently sell personal information as defined under Nevada law. However, if you are a Nevada resident and wish to submit a verified request to opt out, please email us at support@ikopper.com with the subject line "Nevada Privacy Request."

c) California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect, use, and disclose.
  • The right to delete personal information we have collected.
  • The right to correct inaccurate personal information.
  • The right to opt out of the "sale" or "sharing" of personal information.
  • The right to limit the use of sensitive personal information.
  • The right to non-discrimination for exercising your privacy rights.

To exercise your CCPA/CPRA rights, contact us at support@ikopper.com with the subject line "California Privacy Request." We will verify your identity before responding.

d) Other U.S. State Residents

Residents of states with comprehensive privacy laws (including but not limited to Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and Montana) may have similar rights under their state laws. To exercise these rights, contact us at support@ikopper.com.

9. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@ikopper.com.

10. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated by iKopper. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Users

Our Site is intended for users located in the United States. We do not currently sell or ship to customers outside the United States. If you access the Site from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

12. Marketing Communications

If you have signed up for our marketing emails or SMS messages, you may opt out at any time by:

  • Clicking the "unsubscribe" link in any marketing email.
  • Replying STOP to any marketing text message.
  • Contacting us at support@ikopper.com.

Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your orders, account, or customer service inquiries.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. When we do, we will revise the "Last Updated" date at the top of this policy and post the updated policy on our Site.

For material changes, we will provide additional notice (such as an email or a prominent notice on the Site) prior to the change taking effect. Your continued use of the Site after the effective date of the updated policy constitutes acceptance of the changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

iKopper Website: www.ikopper.com Email: support@ikopper.com Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

We aim to respond to all privacy inquiries within 1–2 business days, and to formal rights requests within the timeframes required by applicable law.

By using this Site, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.