Refund policy
Return and Refund Policy
Effective Date: January 1, 2026 Last Updated: January 1, 2026
At iKopper, we want you to love what you ordered. If you are not completely satisfied with your purchase from www.ikopper.com, this Return and Refund Policy explains how to return items, request a refund, or arrange an exchange. By placing an order with us, you agree to the terms below.
1. Return Window
You may request a return within 30 days of the delivery date shown on your tracking information. Return requests submitted after 30 days will not be accepted.
To start a return, contact us at support@ikopper.com with your order number and the reason for the return. Do not ship items back without first receiving a Return Authorization (RA) and return instructions from us — packages returned without authorization may be refused or delayed.
2. Eligibility for Return
To be eligible for a return, items must be:
- In the same condition you received them — unused, unworn, and undamaged.
- In the original packaging with all tags, accessories, manuals, and free gifts included.
- Accompanied by proof of purchase (order number or order confirmation email).
We reserve the right to refuse a return or reduce the refund amount if the item is returned in a condition that does not meet these criteria.
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Items marked as Final Sale or Clearance at the time of purchase.
- Gift cards and store credit.
- Items damaged through misuse, neglect, or normal wear and tear.
- Items returned more than 30 days after delivery.
- Items returned without authorization, original packaging, or proof of purchase.
- Personalized, customized, or made-to-order items, unless they arrived defective or damaged.
4. How to Initiate a Return
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Email us at support@ikopper.com within 30 days of delivery. Include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos, if the item is damaged or defective
- Wait for confirmation. Our team will review your request within 1–2 business days and, if approved, send you a Return Authorization (RA) number along with the return shipping address and instructions.
- Pack the item securely in its original packaging, including all accessories, tags, and documentation. Write the RA number clearly on the outside of the package.
- Ship the package using a trackable shipping method. We recommend keeping your tracking number until the refund has been processed.
5. Return Shipping Costs
- Customer-Initiated Returns (change of mind, wrong size, no longer needed): The customer is responsible for return shipping costs. Original shipping charges are non-refundable.
- Defective, Damaged, or Incorrect Items: iKopper will cover return shipping costs. We will provide a prepaid return label by email.
We are not responsible for items lost or damaged in transit during a return. Please use a trackable, insured shipping method for your protection.
6. Inspection and Refund Processing
Once we receive your returned item, we will inspect it within 3–5 business days and notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
You will receive an email confirmation once the refund has been issued.
7. Refund Amounts
- Full refund: Issued for items returned in original, unused condition within the 30-day window.
- Partial refund: May be issued for items that show signs of use, are missing parts, or arrive damaged due to inadequate packaging during the return.
- Original shipping charges: Non-refundable, except in the case of defective, damaged, or incorrectly shipped items.
8. Exchanges
We currently process exchanges as a return + new order:
- Initiate a return for the original item following the steps in Section 4.
- Place a new order for the replacement item at your convenience.
This approach ensures you receive the new item as quickly as possible without waiting for your return to be processed. If the replacement item is in stock at a lower price, the difference will be refunded after we receive the original return.
9. Damaged or Defective Items
If your item arrives damaged, defective, or you received the wrong product, please contact us at support@ikopper.com within 48 hours of delivery. Include:
- Your order number
- Photos of the item and the original packaging
- A description of the issue
We will work quickly to make it right by offering a replacement, full refund, or store credit — whichever you prefer. iKopper will cover all return shipping costs in these cases.
10. Order Cancellations
If you need to cancel an order, please contact us at support@ikopper.com as soon as possible.
- Before the order ships: We will cancel the order and issue a full refund to your original payment method.
- After the order ships: The order cannot be cancelled. You may instead return the item under this policy once it arrives.
Refunds for cancelled orders are typically processed within 3–5 business days.
11. Late or Missing Refunds
If you have not received your refund within 10 business days of receiving our refund confirmation email:
- Check your bank or credit card account again.
- Contact your credit card company — refunds may take additional time to officially post.
- Contact your bank — there is often a processing period before refunds appear.
- If you have done all of the above and still have not received your refund, contact us at support@ikopper.com and we will assist you.
12. Sale, Promotional, and Discounted Items
Items purchased during a sale or with a promotional discount are eligible for return under the same terms as full-price items, unless they are explicitly marked as Final Sale at the time of purchase.
If a promotional discount was applied to your order (e.g., "Buy 2, Get 1 Free" or a percentage-off coupon), the refund will reflect the discounted price actually paid, not the original retail price.
13. Gift Returns
If you received an item as a gift and would like to return it, please contact us at support@ikopper.com with the order number (if available) or the gift-giver's name and order details.
Approved gift returns will be issued as store credit to the gift recipient, valid for one year from the date of issue. Refunds to the original payment method are only available to the original purchaser.
14. Address for Returns
The return shipping address will be provided in your Return Authorization (RA) email. Please do not ship returns to the address on the original shipping label, as our returns are processed at a separate facility. Returns sent to an incorrect address may be lost or delayed.
15. Contact Us
For any questions about returns or refunds, please reach out to us:
iKopper Website: www.ikopper.com Email: support@ikopper.com Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
We aim to respond to all return and refund inquiries within 1–2 business days.
By placing an order with iKopper, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.